Frequently Asked Questions

Everything you need to know about bringing Gray home.

What is the standard shipping time for home decor items?

Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the continental United States.

Do you offer international shipping?

Currently, Gift It Gray ships exclusively to addresses within the United States and Canada. We are looking to expand our global reach in the near future.

What is your return policy for fragile items?

We offer a 30-day return policy. If your item arrives damaged or broken, please take a photo and contact our support team within 48 hours for a full refund or replacement.

Can I include a personalized gift message?

Yes! You can add a custom gift message at the checkout page. We will print your message on a high-quality card and include it inside the package without showing the price.

Are your products ethically sourced?

We pride ourselves on working with artisans and manufacturers who prioritize sustainable materials and fair labor practices to ensure your home is filled with good energy.

How can I track my order?

Once your order has shipped, you will receive an email containing your tracking number and a link to the carrier's website to monitor your delivery status.