Returns & Exchanges

At Gift It Gray, we want you to love every piece you choose for your home. If you are not completely satisfied with your purchase, you may return eligible home decor items within 30 days of delivery for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Log into your account and visit the order history page or contact our support team to request a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Package

  Carefully pack your items in their original packaging, ensuring all fragile home accents are securely wrapped to prevent damage during transit.

• 3.
  Label and Ship

  Attach the provided prepaid shipping label to your package and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned items, we will process your refund to your original payment method within 5-7 business days.